Safe & Secure Shopping Experience
K9 Traveller is aware that the security of your private information from the use of our website is an important concern. We take the protection of your personal data very seriously. Therefore, we would like you to know what data we maintain and what data we discard. With this security and privacy statement, we would like to inform you about our security measures.
Collection of Data
You can use our website without disclosing your personal data. You are not required to provide personal information as a condition of using our site, except as may be necessary to provide you with a product or service at your request. When you use our website, data may be stored for various security purposes. This data may include the name of your internet service provider, the website that you used to link to our site, the websites that you visit from our site and your IP-Address. This data could possibly lead to your identification, but we do not use it to do so. We do use the data from time to time for statistical purposes but maintain the anonymity of each individual user so that the person cannot be identified. In cases when personal data is provided to others to provide you products or services you have requested, or for other purposes you have authorised, we rely on technical and organisational means to assure that applicable data security regulations are followed.
Credit Card Details
Sensitive credit card payment details are never stored on our website or within our internal database system. All payment details are securely transmitted through an encrypted either at Stripe or Paypal gateway in real time to our banking partner NAB.
If you place your order with us over the phone or request a partial refund of an order placed, a Customer Service team member will need to obtain your credit card details to process the transaction. Immediately following the call, the credit card information will be destroyed.
We will never request credit card information via email or instant messenger. These forms of communication are not secure enough for transmitting personal financial information. If you receive a request via any form other than on our website or by phone for your credit card information, please notify us immediately via the K9 Traveller contact page or by calling 0417 544 729 so we can notify the appropriate authority.
Collection and Processing of Personal Data
We collect personal data only when you provide it to us, through registration, completion of forms or emails, as part of an order for products or services, inquiries or requests about materials being ordered and similar situations in which you have chosen to provide the information to us.
The database and its contents remain at our company and stay with data processors or servers acting on our behalf and responsible to us. Your personal data will not be passed on by us or by our agents for use by third parties in any form whatsoever unless we have obtained your consent or are legally required to do so.
We will retain control of and responsibility for the use of any personal data you disclose to us. Some of this data may be stored or processed at computers located in other jurisdictions, such as the United States, whose data protection laws may differ from the jurisdiction in which you live. In such cases, we will ensure that appropriate protections are in place to require the data processor in that country to maintain protections on the data that are equivalent to those that apply in the country in which you live.
Purposes of Use
The data we collect will only be used for the purpose of supplying you with the requested products or services or for other purposes for which you have given your consent, except where otherwise provided by law.
Right of Access and Correction
You have the right to review and amend any personal data stored in our system if you believe it may be out of date or incorrect. Just send an email to the address given in the imprint or contact the Privacy Officer at the address below.
Right of Cancellation
You have the right at any time to withdraw your consent to the use of your personal data in the future. Again, just send a message through the “Contact” facility on this website or contact the Privacy Officer at the address below.
We only retain personal data for as long as is necessary for us to render a service you have requested or to which you have given your consent, except where otherwise provided by law (e.g. in connection with pending litigation).
Cookies are small text files that are stored in the visitor’s local browser cache. Using such cookies, it is possible to recognise the visitor’s browser in order to optimise the website and simplify its use. Data collected via cookies will not be used to determine the personal identity of the website visitor. Most browsers are set up to accept these cookies automatically. In addition, you can deactivate the storing of cookies or adjust your browser to inform you before the cookie is stored on your computer.
K9 Traveller uses technical and organisational security precautions to protect your data from manipulation, loss, destruction, or access by unauthorised persons. Any personal data that is provided to K9 Traveller by you will be encrypted in transit to prevent its possible misuse by third parties. Our security procedures are continuously revised based on new technological developments.
To make use of this website you are required to accept and comply with the website Terms and Conditions. These include terms, conditions, notices, and disclaimers. You should read these before making use of the website. Your use of the website indicates your agreement to the following Terms and Conditions.
Donna Martin & Associates Pty Ltd (trading as K9 Traveller) can at any time make changes to the Terms and Conditions without notice to you. If using this website following a change you are agreeing to the amended Terms and Conditions. If you do not wish to be bound by a change you should discontinue use of the website.
If you have any problems, questions, or suggestions, please contact us using the website contact form or post to:
Attn: Privacy Officer
PO Box 30
TUMBULGUM NSW 2490
Tel: +61 417 544 729 E: email@example.com