We currently accept credit card (Visa, MasterCard & AMEX), Stripe and PayPal payments.
How do you send my purchase?
Postage & Handling
We ship via a combination of Australia Post and couriers.
We despatch parcels within 48 – 72 hours of confirmed payment from our distributors’ warehouses. You should receive your order within 1 to 5 business days after dispatch depending on your location. Please note, we cannot accept responsibility for goods delayed due to third-party delivery services.
Orders are managed in real-time to ensure super-fast dispatch and delivery. As soon as you place your order, it is sent automatically to the warehouse without delay and picked and packed quickly. That means we cannot alter or cancel orders. You are welcome to return your order to us if you change your mind (but not via Return to Sender as per our policy).
The following orders may result in delayed shipping:
- Incorrect shipping address
- Shipping address does not match billing address
- Payment delay or issue
- Manufacturer has run out of stock (note: this is an infrequent circumstance)
- AusPost or courier failure to deliver (e.g. severe weather conditions)
If shipping states, “standard shipping“, or “courier” we select the most appropriate service for your purchase based on your location. Please note that couriers do not ship to Post Office Boxes or Parcel Lockers so we will send using Australia Post. Small items with free shipping may be sent as “large letters” and do not include tracking unless you select a paid option.
We send most orders with an Authority to Leave in a safe location at the address provided. If you would prefer to sign for your delivery, please make a note at checkout. If someone is not available to sign for your parcel, a card is usually left (but not always). You can then pick up your parcel at your convenience from your local post office or agent. Any items that are marked with an Authority to Leave are left in a safe place when there is no one available to sign. Unfortunately, we cannot accept responsibility for items that go missing if there is an Authority to Leave. Please note that orders shipped using Sendle will always be assigned with Authority to Leave. If you want to sign for your delivery, please select an alternative option such as Australia Post Express.
Other options include:
AusPost Express Post: As long as you live in the Express Post Network (which covers 80% of Australia – you can confirm here: https://auspost.com.au/business/shipping/domestic-shipping/delivery-speeds-and-coverage your order will be delivered the next business day after it’s posted.
Delivery Address: Orders will be delivered to the address on your order, not your Paypal address.
How long until you post my order?
We do our absolute best to post orders within one business day of receiving your cleared payment. During busy times (after a weekend, long weekend, or holiday), it may take two days to process your order.
How will my order be packaged?
To keep costs low, we use postage satchels and ensure that delicate items are bubble wrapped or sent in a box. We like to recycle boxes, so your packaging may be pre-loved. We hope that is okay with you!
International shipping (outside Australia)
We are happy to post orders from Australia. We can send ship to most countries via Australia Post’s Pack and Track. We will only send international orders with tracking. Please note that in some countries (like the UK) there may be extra customs duties to pay. K9 Traveller is not liable for these additional charges, and we will not accept “return to sender” returns where a delivery has been refused for any reason.
IMPORTANT INFORMATION ABOUT POSTAGE DURING COVID19
UPDATE MAY 17TH 2021
K9Traveller is experiencing international delivery delays across the world due to COVID19, flight cancellations and government restrictions. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible. We anticipate delays of up to 6-12 weeks on top of usual shipping times. International Express Post and Standard Post will be the only shipping options available for international orders. Tracking numbers will be issued but tracking updates may also be delayed.
Some countries are not currently accepting deliveries at all. These include Canada, Arab Emirates, Denmark, Israel and Saudi Arabia. No orders can be accepted for these countries until we receive further notice. Please note: Australia Post has suspended its “Economy Air” international delivery service for parcels to all countries, territories and regions until further notice. Currently, there are known delivery service delays to and from many countries, territories and regions.
Parcel service impacts
We’re making every effort to meet delivery times, however, the changing nature of both airline haul capacity and delivery services in destination countries, regions and territories means that these delivery estimates should be used as a guide only.
Please visit this page for suspension of services to all countries: https://auspost.com.au/service-updates/international-delivery-updates#international
Standard service delivery timeframes will vary due to limited air capacity and flight cancellations. Where necessary, alternative routing by sea mail for parcels will be used. We anticipate that some delays and/or changes will impact all countries where services are not suspended. Please view the below section on this page for a list of impacted countries.
Economy service is fully suspended due to flight cancellations, airport closures and the measures implemented to limit and reduce the spread of COVID-19.
Please leave a minimum of 10 business days after the estimated delivery date below to raise queries on items travelling via air and 30 business days after the estimated delivery date for items travelling via sea.
For specific location information, please read the up to date announcements here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international
We appreciate your patience and understanding during these difficult times.
All orders are typically shipped the same day the order is placed or the following business day. Orders placed during the weekends or public holidays will be shipped the next open business day. K9Traveller cannot be responsible for orders that are delayed due to unforeseen events beyond our control including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; force majeure; insufficient information provided by a customer; the application of security regulations imposed by the government, or otherwise applicable to the shipment; strikes or other labour disputes; civil unrest; disruptions in air or ground transportation networks; and natural disasters.