We currently accept credit card (Visa, MasterCard & AMEX), Stripe and PayPal payments.
How do you send my purchase?
Postage & Handling
We ship via a combination of Australia Post and couriers.
We despatch parcels within 48 – 72 hours of confirmed payment from our distributors’ warehouses. You should receive your order within 1 to 5 business days after dispatch depending on your location. Please note, we cannot accept responsibility for goods delayed due to third-party delivery services.
Orders are managed in real-time to ensure super-fast dispatch and delivery. As soon as you place your order, it is sent automatically to the warehouse without delay and picked and packed quickly. That means we cannot alter or cancel orders. You are welcome to return your order to us if you change your mind (but not via Return to Sender as per our policy).
The following orders may result in delayed shipping:
- Incorrect shipping address
- Shipping address does not match billing address
- Payment delay or issue
- Manufacturer has run out of stock (note: this is an infrequent circumstance)
- AusPost or courier failure to deliver (e.g. severe weather conditions)
If shipping states, “standard shipping“, or “courier” we select the most appropriate service for your purchase based on your location. Please note that couriers do not ship to Post Office Boxes or Parcel Lockers so we will send using Australia Post. Small items with free shipping may be sent as “large letters” and do not include tracking unless you select a paid option.
We send most orders with an Authority to Leave in a safe location at the address provided. If you would prefer to sign for your delivery, please make a note at checkout. If someone is not available to sign for your parcel, a card is usually left (but not always). You can then pick up your parcel at your convenience from your local post office or agent. Any items that are marked with an Authority to Leave are left in a safe place when there is no one available to sign. Unfortunately, we cannot accept responsibility for items that go missing if there is an Authority to Leave. Please note that orders shipped using Sendle will always be assigned with Authority to Leave. If you want to sign for your delivery, please select an alternative option such as Australia Post Express.
Other options include:
AusPost Express Post: As long as you live in the Express Post Network (which covers 80% of Australia – you can confirm here: https://auspost.com.au/business/shipping/domestic-shipping/delivery-speeds-and-coverage your order will be delivered the next business day after it’s posted.
Delivery Address: Orders will be delivered to the address on your order, not your Paypal address.
How long until you post my order?
We do our absolute best to post orders within one business day of receiving your cleared payment. During busy times (after a weekend, long weekend, or holiday), it may take two days to process your order.
How will my order be packaged?
To keep costs low, we use postage satchels and ensure that delicate items are bubble wrapped or sent in a box. We like to recycle boxes, so your packaging may be pre-loved. We hope that is okay with you!
International shipping (outside Australia)
We are happy to post orders out of Australia. We can send to most countries via Australia Post’s Pack and Track. We will only send international orders with tracking. Please note that in some countries (like the UK) there may be extra customs duties to pay. K9 Traveller is not liable for these additional charges, and we will not accept “return to sender” returns where a delivery has been refused for any reason.